What does UPS do if they damage your package?

How much does UPS cover for damaged package?

UPS is liable for loss or damage, at no extra cost, for up to $100.00 for each domestic package, international shipment, or pallet in a UPS Worldwide Express Freight® shipment, where there is no declared value.

Can you sue UPS for damaged package?

When UPS loses your package and customer services fails to resolve the situation, you may sue. … When UPS delivers your package to someone else, and if it is especially something valuable or personal, you can sue UPS for damages.

Does UPS throw away damaged packages?

UPS automatically protects each domestic package and international shipment against loss or damage up to a value of $100 without a declaration of value. If the value of your items surpasses $100, you should declare the correct value. If not, the maximum liability for loss or damage to a package is $100.

How long do I have to file a damage claim with UPS?

Unfortunately, parcels do get delayed or even lost in transit, at which point you’ll need to file a claim with UPS. However, before you file a claim, you’ll need to wait at least 24 hours after the expected delivery date.

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How do I dispute a UPS damage claim?

Refer to the UPS Tariff/Terms and Conditions of Service in effect at the time of shipping for terms and conditions applicable to the UPS Service Guarantee.

  1. Step 1: Provide package details. …
  2. Step 2: Identify your role. …
  3. Step 3: Enter detailed package information. …
  4. Step 4: Submit your claim.

How long does a UPS investigation take?

How long will UPS take to investigate damage or find my lost package? Depending on the country, the process to investigate a damaged or lost package generally takes 8 to 15 business day.

How many packages does UPS lose a day?

Nationwide, more than 1.7 million packages disappear every day, contributing to a total of $25 million in lost goods and services, the report found.

What do I do if my item arrives damaged?

What a Seller Should Do about Damaged Product

  1. Initiate a full refund without requiring the product to be returned.
  2. Offer a partial refund (depending on the severity of the damage) without requiring the product to be returned.
  3. Send a replacement item with or without requiring the return of the original.

What do I do if my package was damaged?

By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Send the completed form with all other required supporting documentation for loss or damage of an item mailed with insured services to the address printed on the form. You must retain evidence of insurance for your claim.

Should I accept delivery of damaged package?

While refusing it may seem like the obvious answer, you should make every attempt to accept it and document the damage at the point of delivery. In other words, write what is damaged, where it is damaged and a complete, specific number of damaged items in detail on the bill of lading.

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