What are the 4 main areas of digital transformation?
It’s about technology, data, process, and organizational change. Over the years we’ve participated in, advised on, or studied hundreds of digital transformations.
What is digital in digital transformation?
Digital transformation is the process of using digital technologies to create new — or modify existing — business processes, culture, and customer experiences to meet changing business and market requirements. This reimagining of business in the digital age is digital transformation.
What are the three 3 main components of digital transformation?
Executives are digitally transforming three key areas of their enterprises: customer experience, operational processes and business models. And each of these three pillars has three different elements that are changing. These nine elements form a set of building blocks for digital transformation.
What is digital transformation example?
Bringing artificial intelligence into your service organisation is a prime example of the power of digital transformation. AI-powered chatbots that answer simple customer inquiries serve as a welcoming presence on your website, reducing the time customers have to wait to reach an agent.
Who drives digital transformation?
Reasons for digital transformation in organizations 2020
During the survey period, customer demand was the main driver of digital transformation (DX) for an organization, according to 26 percent of respondents. Other popular drivers of DX was keeping up with the competition.
What are the examples of digital technology?
Digital technologies are electronic tools, systems, devices and resources that generate, store or process data. Well known examples include social media, online games, multimedia and mobile phones.